Frequently Asked Questions
Everything you need to know about your Roc Nation order.
What is the standard shipping timeframe?
Standard domestic orders are typically processed within 2-3 business days. Once shipped, delivery usually takes 5-7 business days depending on your location.
How do I return an item from my order?
We accept returns on unworn and unwashed items within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label and start the process.
Are your Paper Plane hats adjustable?
Most of our iconic Paper Plane headwear features adjustable snapback closures or high-quality fitted sizing. Please refer to the specific product description for the exact fit details.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.